How 'the reveal' works
Congrats! Your shoot is done and your Reveal is scheduled! Here’s how it works and what to expect:
Your Reserved Time:
Your Reveal appointment has been scheduled either in-person (at our studio or other location), or virtual (Zoom or phone). Regardless of method, this time has been reserved for YOU to view the selected images from your session and make any decisions on whether you want to purchase images for your own usage, products, etc. We will be viewing the images from a digital gallery and please be aware, images do not stay in the gallery beyond the meeting time (unless you are purchasing digitals where it will then turn into a live gallery for you to direct download for 7 days following the Reveal).
How Virtual (Zoom or Phone) Reveals work:
You will be contacted at your appointment time via phone or Zoom by Trish Hadley (or an assistant) with a link to the private gallery that will temporary house the images for the duration of our conversation/viewing. We recommend using either a desktop, laptop or tablet (not so much a phone just for visual reasons). Please set aside free time for your Reveal appointment and don’t try to do while you’re driving, watching children etc. You are going to need to time to view and decide without distractions and your appointment time is limited.
How long is the Reveal?
Petite, Headshot or Specialized Sessions (15 proofs): 30 minutes
Full Portrait or Personal Branding (30-80 proofs): 60 minutes
We’ve had some clients take 5 minutes and some utilize their entire time, it’s really dependent on the speed of your decision making. We’re there to answer all your questions and help you make decisions.
You will be sent a price list prior to your appointment. Any orders require payment at the Reveal. We take payment via debit/credit card for Virtual Reveals and card/check/cash for In-Person Reveals. No orders are placed until payment is made in full and we currently do not offer any in-house payment plans.
If you Require a Payment Plan:
As of Jan. 1 2020, the only payment plan we offer is through PayPal (a 6-month, no interest plan that releases payment to our studio upfront and you to get your order placed immediately). After you place your order, you will be sent an invoice via PayPal with directions on how to acquire their Payment Plan.
What if I need more time to view and make decisions?
It’s very rare, however should you require an additional Reveal appointment there is a $75 charge to do so. The amount of time set aside for your Reveal has repeatedly been proven more than enough time, so we strongly encourage you to use it wisely and know we’re there to help you with decisions and questions.
Can I bring someone to my Reveal appointment?
Please be aware, we do not allow minors in the studio unless they were part of a shoot. As for other third parties, we advise the following:
– If the person you are bringing is a supportive figure in your life and/or you’re bringing them for financial purposes, then we allow up to 1 other person at your in-person Reveal
– If you are inviting other people to your Virtual Reveal, it’s very likely the more viewers involved the longer the process will take. If your Reveal time exceeds what was allowed because of these other viewers and you will require another Reveal, there is a $75 charge to do so.
What will happen to the images if I decide not to purchase any at the Reveal?
Should you decide not to do anything with the images, they will be in our system (not viewable or accessible) for 30 days. After that, any and all images not purchased are deleted. You could however place an order at your Reveal where it will held for 30 days. If the order goes unpaid however, it will expire and images then deleted. If images are simply in the 30 day hold and you require an additional Reveal appointment, there is a $75 charge to do so.
How long will it take to receive my order?
Disregarding holidays, pandemics and/or extreme situations, these are average turnaround times:
Boudoir Albums: 1-2 weeks
Little Black Books: 2-3 weeks
Digitals: Available same or next day from Reveal. Digital Download Galleries are available for 7 days only.
Portfolio Boxes: 2-3 weeks
Wall Art: 2-3 weeks
USB Drive w/Digitals: 1-2 weeks
All printed orders are shipped to your direct, no pickup required! Most items arrive via Fed Ex or USPS and if images are a gift to someone in your household, box may say “photography do not bend” etc. Please plan accordingly.
TERMS/LEGAL ISSUES: For any and all clients/participants of a Reveal:
It is against federal copyright (and therefore illegal) to screenshot and utilize any of images shown to you from the Reveal in any capacity whatsoever. As a result, images are watermarked during the Reveal. Failure to comply is considered theft and individuals will be prosecuted and/or fined to the fullest extent.